Privacy Policy

• Profile data: name, phone number, email address, language preference, and account settings.
• Trip data: pickup and drop locations, route history, ride timestamps, fare details, and cancellation events.
• Location data: precise or approximate GPS location, device-based location signals, and movement history while the app is active.
• Device and usage data: device model, OS version, app version, IP address, session logs, and feature usage information.
• Payment data: payment method type, masked card details, UPI reference IDs, wallet balance, transaction IDs, and billing records.
• Support data: chat transcripts, call recordings where disclosed, complaint details, ratings, and feedback.

In some cases, we may also collect identity verification details or proof documents if needed for safety, fraud prevention, or dispute resolution.

• Match riders with nearby driver-partners and calculate the correct pickup route.
• Estimate fares, apply promotions, process payments, and issue receipts or refunds.
• Help support teams handle complaints, lost item requests, fraud checks, and safety events.
• Personalize app experience, language preferences, and service recommendations.
• Improve the platform through analytics, diagnostics, and product research.
• Meet legal, tax, audit, and regulatory requirements.

If you enable location access, we use it to show nearby drivers, navigation, estimated arrival time, and trip tracking. You may revoke certain permissions in your device settings, but core ride features may stop working properly.

• Driver-partners: limited pickup/drop information, rider name, and communication details needed to complete the ride.
• Payment processors: transaction information required to authorize, clear, reverse, or dispute a payment.
• Service providers: cloud hosting, analytics, customer support, communications, fraud monitoring, and map infrastructure.
• Legal and regulatory bodies: when required by law, court order, or to protect rights, users, or the public.
• Business transfers: in connection with a merger, acquisition, restructuring, or asset sale, subject to applicable notice obligations.

We share only the information necessary for the task at hand and ask our partners to protect and process that information in line with applicable contracts and laws.

OUCAB uses a combination of technical and organizational controls such as encryption in transit, access controls, monitoring, authentication checks, and fraud-detection signals to reduce misuse of your data.

• Only authorized personnel and trusted vendors may access data for a legitimate business need.
• Location and payment data are logged and monitored to detect suspicious activity and help resolve disputes.
• We retain personal data for as long as needed to provide services, meet legal obligations, settle disputes, or enforce agreements.
• We may anonymize or aggregate data for analytics once it is no longer needed in identifiable form.

• Access the account details stored in your profile and update them when they change.
• Withdraw certain permissions, including location or marketing consent, through device or app settings.
• Request correction or deletion of information where applicable under law and where we do not need to retain it.
• Opt out of non-essential marketing messages by using the unsubscribe controls or contact support.
• Raise a privacy concern through in-app support or by emailing our support team.

Where required under applicable Indian law, including the Digital Personal Data Protection Act, 2023, we will respond to valid requests after verifying the requester's identity.