How can we help you today?
Search our knowledge base or browse categories below to find the answers you need quickly and easily.
Browse by Topic
Account & Profile
Manage your details, password, and preferences.
Payments & Pricing
Learn about fares, payment methods, and receipts.
Ride Experience
Booking a ride, cancellations, and lost items.
Safety & Security
Our safety standards, guidelines, and reporting.
Frequently Asked Questions
How do I request a ride?
Simply open the OUCAB app, enter your destination in the "Where to?" box, confirm your pickup location, and tap "Request". You will see your driver arriving on the map.
Are your prices fixed?
We offer upfront pricing. The price you see before you book is the price you pay, barring any mid-trip changes or excessive waiting times.
Can I schedule a ride in advance?
Yes, you can schedule rides up to 30 days in advance. Just tap the clock icon next to the "Where to?" button on the home screen.
How do I contact customer support?
You can reach us 24/7 directly through the app by going to Profile > Help > Contact Us, or by emailing support@oucab.com.